Customer Service Touchpoints That Can Boost Loyalty (and Referrals)
Customer loyalty can start with a single transaction, but usually, it’s earned over time through thoughtful, consistent interactions that show customers they matter. Businesses that invest in strong customer service touchpoints after the sale are more likely to build lasting relationships, encourage repeat business, and spark valuable word-of-mouth referrals, especially against competitors. Let's take a look at how well-timed, strategic customer service touchpoints like post-purchase...